Accessibility statement

Citya Bruxelles S.A. is committed to making its website citya.be accessible, in accordance with Article 47 of Law No. 2005-102 of February 11, 2005, and the requirements of the General Accessibility Improvement Framework (RGAA) and the European Accessibility Act (EAA).

Compliance status

The citya.be website is currently being assessed for compliance with RGAA 4.1. A comprehensive analysis is underway to identify any non-compliance issues and define an appropriate action plan. This statement will be updated shortly to clarify:

• The level of compliance (full, partial, or non-compliant) of the site with the RGAA;
• Detailed results of accessibility audits;
• The list of inaccessible content, accompanied, where possible, by alternative solutions.

Support and contact

If you encounter any difficulty accessing content or services on the site, you can contact us by one of the following means:

• By email :accessibilite@cityabe.com.

We are committed to responding to you as quickly as possible and offering you an accessible alternative.

Remedies

If you encounter an accessibility issue that prevents you from accessing content or functionality on the site, and you are unable to obtain a satisfactory response from us, you may:

• Write to the Defender of Rights: defenseurdesdroits.fr
• Contact the representative of the Defender of Rights in your region : defenseurdesdroits.fr/saisir/delegues
• Send a letter (free of charge, no postage required):
Defender of rights
Free response 71120
75342 Paris CEDEX 07